Terms & Policies

This online store is operated by Emīls Dīdevičs (Lateja Group).

All products are handmade and sold directly by the creator.

Legal status: Self-employed

Operating under the trade name: Lateja Group

VAT number: LV06120120224

Legal address: Zvaigžņu iela 24-25, Rīga, LV-1009, Latvia

Email: info@latejagroup.com

By accessing, browsing, or making a purchase through this website, the customer agrees to be bound by these Terms of Service. These terms apply to all visitors, users, and customers of the online store operated by Emīls Dīdevičs (Lateja Group).

2.1. Eligibility to Purchase

To place an order, the customer must:

be at least 18 years old,provide accurate and complete contact information,be legally capable of entering into a binding purchase agreement.

The seller is not responsible for issues arising from incorrect, incomplete, or misleading information provided at checkout.

2.2. Use of the Website

Customers agree not to:

use the website for unlawful or fraudulent purposes,interfere with the website’s operation or security,attempt unauthorized access to any part of the system or customer data,use automated scripts, bots, or scraping tools.

Any misuse may result in restricted access or cancellation of the order.

2.3. Product Availability and Descriptions

Products offered in this store fall into two categories:

ready-made items, which are available for immediate dispatch, and

handmade or made-to-order items, which are produced individually after the order is placed.

Ready-made items are subject to availability and may have limited stock.

Made-to-order items are always available for purchase; however, their production and processing times vary depending on complexity and current workload.

While every effort is made to provide accurate descriptions and photos, natural variations of wood, lighting, and monitor settings may cause minor differences between product images and the final item. These differences do not constitute a defect.

If a ready-made item becomes unavailable after an order is placed, the customer will be notified and offered:

a new production timeline (if applicable),

a suitable alternative (with approval), or

a full refund.

2.4. Prices and Errors

All prices are shown in EUR (€).

In the event of a technical, typographical, or system error — including incorrect pricing or calculation mistakes — the seller reserves the right to:

correct the price,cancel the order before it is shipped or produced,issue a full refund if payment has already been made.

2.5. Right to Refuse or Cancel an Order

The seller may refuse or cancel an order in the following cases:

suspected fraudulent or unauthorized activity,violation of these Terms,repeated failure to accept delivery,abusive or inappropriate communication,inability to verify payment information.

If an order is cancelled by the seller before production or shipment, the customer will receive a full refund.

2.6. Communication

By placing an order, the customer agrees to receive:

order confirmations,payment notifications,shipping updates,messages required to process the order.

The seller does not send promotional emails unless the customer explicitly subscribes.

2.7. Changes to the Website and Terms

The seller reserves the right to update or modify the website, products, services, pricing, and these Terms at any time without prior notice.

Continued use of the website after changes are published constitutes acceptance of the updated terms.

Orders placed through this online store are confirmed automatically by email.

A binding purchase agreement is created once the customer receives an order confirmation.

3.1. Handmade Production and Processing Time

Most products are made by hand and require individual preparation.

Standard processing times are:

Ready-made items:

1–3 business days

Handmade or customized items:

3–10 business days, depending on complexity

If an order requires additional time (for example, due to customization or material availability), the customer will be notified by email.

3.2. Customized and Personalized Orders

For items that include engraving, personalization, or custom specifications:

production begins only after full payment is received;the customer must provide all required details (names, dates, text, fonts, design preferences);the seller may contact the customer to clarify details before production.

Customers are responsible for verifying that all customization details are correct before confirming the order.

3.3. Order Changes

Changes to an order (including personalization details, quantity, or delivery address) may be made only before production has started.

Once production has begun, changes are no longer possible.

3.4. Order Cancellation

Orders may be cancelled only under the following conditions:

Standard items:

before shipment.

Customized items:

before production begins. Once customization or preparation has started, the order cannot be cancelled.

If the order is eligible for cancellation, the customer will receive a full refund within 7 business days.

3.5. Out-of-Stock Situations

If a product or material is unavailable after the order is placed:

the customer will be informed immediately;the order may be postponed, substituted (with customer approval), or refunded in full.

3.6. Incorrect or Incomplete Information

The seller is not responsible for delays or delivery failures caused by:

incorrect shipping address;missing contact details;failed delivery attempts due to customer unavailability.

If the package is returned due to customer error, reshipping costs must be paid by the customer.

3.7. Order Verification and Fraud Prevention

For security reasons, the seller reserves the right to:

request additional information to verify the order;cancel an order if fraudulent activity is suspected;refuse service in exceptional cases where the transaction cannot be safely completed.

All prices in this online store are shown in EUR (€).

Prices include VAT, where applicable, in accordance with Latvian and EU tax regulations.

4.1. Price Accuracy and Updates

Prices may be updated at any time without prior notice.

If a pricing or system error occurs — including technical mistakes, incorrect currency conversion, or a typographical error — the seller reserves the right to:

correct the price,

cancel the order before production or shipment,

issue a full refund if payment has already been made.

No order is binding if it was placed due to a clear pricing error.

4.2. Accepted Payment Methods

The following payment options are available:

Online payment (Stripe): Visa, MasterCard, Maestro, American Express, Apple Pay, Google Pay (depending on region).

Payment is processed instantly and the order is confirmed automatically.

Bank transfer (offline payment):

After placing the order, the customer receives an invoice containing payment details and confirmed delivery costs.

The order is processed only after full payment is received.

4.3. Delivery Pricing

Delivery prices displayed in the store are final at the moment of checkout and are accepted by the customer when placing the order.

Delivery costs are calculated automatically based on:

destination country,

chosen delivery method,

package size and weight (where applicable),

carrier rates available in the system.

If customers are unsure which delivery option is most suitable or want to confirm the cost for their location, they are welcome to contact info@latejagroup.com

before placing the order.

4.4. Invoice and Payment Terms (Bank Transfer)

Invoices issued for bank transfer payments must be paid within 3 calendar days, unless stated otherwise.

If payment is not received within this time:

the order may be cancelled,

items may be released back into stock or the production queue.

4.5. Payment Confirmation and Security

Online payments are processed through secure, encrypted channels.

The seller does not store, process, or have access to customers’ card details.

If payment verification fails or appears suspicious, the seller may request additional information or cancel the order for security reasons.

4.6. Customs, Duties, and Import Taxes (for international orders)

For deliveries outside the EU (if applicable), the customer is responsible for:

import duties,

customs fees,

local taxes required by their country.

These charges are not included in product prices or shipping fees.

4.7. Currency

All transactions are processed in EUR (€).

If the customer’s bank or card issuer uses another currency, exchange rates and fees are determined by the customer's financial institution.

Lateja Group ships orders to local and international destinations using reliable delivery partners.

By placing an order, the customer agrees to the shipping terms outlined below.

5.1. Shipping Methods

Available delivery options are shown at checkout and may include:

parcel lockers (e.g., Omniva, DPD),

courier delivery,

postal service (for international shipments).

The customer selects the preferred delivery method during checkout.

Available options may vary depending on the destination country.

5.2. Processing Time

Processing time is separate from shipping time.

Ready-made items: 1–3 business days

Handmade / made-to-order items: 3–10 business days (or as specified in the product description)

Orders are shipped only after production is completed and full payment is received.

5.3. Delivery Time

Estimated delivery times may be displayed at checkout, depending on the selected carrier and the availability of this feature. When provided, these delivery times are approximate and can vary based on the destination country, chosen delivery method, and the carrier’s workload (especially during peak seasons). These estimates are not guaranteed.

5.4. Tracking

Most shipments include a tracking number.

Tracking information is sent by email as soon as the order is dispatched.

The customer is responsible for monitoring the shipment and collecting the parcel within the carrier’s storage period.

5.5. Incorrect Addresses and Delivery Failures

The customer must provide a complete and accurate delivery address.

The seller is not responsible for:

delays caused by incomplete or incorrect address information,

failed delivery attempts when the customer is unavailable,

parcels returned due to failure to collect them from a parcel locker or post office.

If a package is returned to the seller due to customer error, reshipping costs must be paid by the customer.

5.6. Lost, Delayed, or Stolen Shipments

Ownership of the goods transfers to the customer once the shipment is accepted by the carrier.

If a parcel is delayed, misrouted, or marked as delivered but not received, the customer must contact the delivery provider and follow their investigation procedure.

The seller will assist where possible but cannot issue refunds until the carrier’s investigation is completed.

5.7. Damaged Shipments

If the item arrives damaged:

the customer must report the damage within 24–48 hours of delivery,

photos of the packaging, labels, and damaged product must be provided.

This timeframe is required because carriers do not accept claims for damage reported later.

Depending on the case, the customer may receive:

a replacement,

a repair (if applicable), or

a refund, in accordance with consumer protection laws.

5.8. International Deliveries

For shipments outside the customer’s home country:

customs fees, import duties, and taxes (if applicable) are the responsibility of the customer,

customs processing may extend delivery time.

These charges are not included in product or shipping prices.

5.9. Delivery Completion

A shipment is considered successfully delivered when:

the carrier marks the parcel as “Delivered”,

or the customer collects the parcel from a parcel locker or post office.

Once delivered, the seller is not responsible for loss, theft, or uncollected parcels.

Lateja Group follows EU consumer protection regulations, including Directive 2011/83/EU on consumer rights.

The terms below apply to all returns, withdrawals, and refunds.

6.1. Right of Withdrawal (14-Day Return Policy)

Customers have the right to withdraw from a purchase and return standard, non-customized goods within 14 days after receiving the order, without giving any reason.

To exercise this right, the customer must notify the seller by email at info@latejagroup.com

within the 14-day period.

The item must be returned in:

original condition,

unused and undamaged,

preferably in its original packaging,

with proof of purchase.

6.2. Exceptions: Customized and Personalized Items

The right of withdrawal does not apply to goods made to the customer’s specifications or clearly personalized, according to Article 16(c) of Directive 2011/83/EU.

This includes (but is not limited to):

engraved items,

personalized products,

custom-made dimensions, designs, or special finishes,

any item produced specifically for the customer.

Such items cannot be returned or refunded, unless they are defective.

6.3. Defective, Incorrect, or Non-Conforming Items

If the product is defective, damaged (not due to transport), or does not match the description:

the customer must contact the seller as soon as the issue is discovered,

provide the order number and photos of the problem.

Depending on the case, the customer is entitled to:

repair,

replacement,

price reduction,

or a refund.

These rights follow EU consumer protection standards.

6.4. Return Shipping Costs

If the product is returned due to a change of mind, the customer pays all return shipping costs.

If the product is defective or incorrectly supplied, the seller covers the return shipping cost or provides a prepaid label (if applicable).

6.5. Return Address

The return address will be provided by email upon approval of the return request.

Customers must not ship returns without prior confirmation.

6.6. Condition of Returned Items

The seller may refuse or partially reduce the refund if the returned item:

shows signs of use,

is damaged,

is missing components,

is not properly packed for return shipping.

6.7. Refund Processing

Refunds are issued within 14 days after:

the returned item is received and inspected,

or

evidence of shipment is provided (in specific cases).

Refunds are sent using the same payment method used for the original purchase, unless agreed otherwise.

6.8. Non-Delivered or Unclaimed Parcels

If a parcel is returned because it was not collected or delivery failed due to incorrect address:

the customer may request reshipment (additional shipping fees apply),

or request cancellation (refund provided minus outbound shipping costs).

All products sold by Lateja Group are covered by the 2-year legal guarantee of conformity under EU Directive 2019/771.

This guarantee applies to defects that existed at the time of delivery or become apparent during normal use.

7.1. Scope of the Guarantee

The legal guarantee covers:

defects in materials or workmanship,

functional issues that prevent normal use,

discrepancies between the product and its agreed description.

If a defect appears within 12 months of delivery, it is presumed to have existed at the time of purchase, unless proven otherwise.

After 12 months, the customer may be asked to provide reasonable evidence that the defect was present from the start.

7.2. Customer Rights Under the Guarantee

If a product does not conform to the contract, the customer is entitled to:

repair of the item, or

replacement with an identical or equivalent product.

If repair or replacement is:

impossible,

disproportionate,

or would cause significant inconvenience,

the customer has the right to:

a price reduction, or

a full refund.

7.3. Reporting a Defect

Customers must notify the seller within a reasonable time after discovering the issue.

To file a warranty claim, the customer must contact info@latejagroup.com

and include:

order number,

description of the issue,

photos or videos showing the defect.

The claim will be reviewed and answered within 14 days.

7.4. Limitations and Exclusions

The legal guarantee does not apply to:

natural variations in wood (color differences, knots, grain patterns, micro-cracks),

changes caused by humidity, dryness, heat, sunlight, or improper storage,

damage caused by moisture, fire, physical impact, or misuse,

normal wear and tear from everyday use,

damage occurring after the product has been modified or altered,

issues resulting from not following care or safety instructions.

7.5. Handmade and Natural Material Characteristics

Products made from natural wood are handcrafted, and each piece is unique.

Variations in shape, texture, engraving depth, and natural wood pattern are normal and do not indicate a defect.

These characteristics do not affect product functionality and are not covered by the guarantee.

7.6. Effect of Warranty Repairs

Repair or replacement under this guarantee does not extend or restart the original 2-year warranty period—this follows EU rules.

7.7. When the Guarantee Does Not Apply

If the warranty claim is rejected (e.g., due to misuse, environmental damage, or non-conformity with care instructions), the seller may offer paid repair options when possible.

This Privacy Policy describes how personal data is collected, used, and protected by Emīls Dīdevičs (Lateja Group) when customers access this website or make a purchase.

The seller acts as the data controller in accordance with the General Data Protection Regulation (GDPR).

For any data protection inquiries, please contact:

info@latejagroup.com

8.1. Personal Data Collected

The seller collects only the information that is necessary to process and deliver customer orders, including:

name and surname

delivery address

email address

phone number

order details

payment confirmation (no card data is stored)

Data is provided voluntarily when placing an order.

8.2. Purposes of Data Processing

Personal data is processed for the following purposes:

processing and fulfilling customer orders

arranging delivery through shipping partners

preparing invoices and accounting records

communicating order updates or clarifications

complying with tax, legal, and regulatory obligations

Personal data is not used for marketing, unless the customer explicitly subscribes to a newsletter.

8.3. Legal Basis for Processing

Data is processed on the following lawful bases:

Contract performance - to process and deliver the order

Legal obligation - to keep accounting and tax records

Legitimate interest - to prevent fraud and ensure transaction security

Consent - for optional marketing communications (if subscribed)

8.4. Data Sharing and Third Parties

Personal data is shared only with:

delivery companies (for shipping)

accounting services (for bookkeeping and tax compliance)

payment processors such as Stripe (secure payment processing)

Payment information (card numbers, security codes) is not accessible to or stored by the seller.

8.5. Data Storage and Retention

Personal data is retained only for as long as necessary, including:

order records: up to 10 years (as required by Latvian tax laws)

communication related to orders: up to 2 years

marketing data (if subscribed): until consent is withdrawn

After the retention period, data is securely deleted.

8.6. Data Subject Rights

Under GDPR, customers have the right to:

access their personal data

request correction of inaccurate data

request deletion (“right to be forgotten”)

restrict or object to processing

request a copy of their data in electronic form

withdraw consent (for marketing communications)

To exercise these rights, customers may contact info@latejagroup.com

at any time.

8.7. Cookies and Website Analytics

This website may use essential cookies required for:

website functionality

cart and checkout operation

language and session settings

Optional or analytical cookies (if enabled) may be used to improve user experience.

By using the website, customers agree to the use of necessary cookies.

If non-essential cookies are used, the customer will be informed and given an option to consent.

8.8. Data Security

The seller implements reasonable technical and organizational measures to protect personal data from:

unauthorized access,

loss,

misuse,

alteration,

or disclosure.

Payment transactions are encrypted and processed by certified payment providers.

8.9. International Transfers

If a delivery is sent outside the EU/EEA, the customer’s address and contact details may be transferred to a non-EU postal or courier service for delivery purposes.

No other international transfers are made.

8.10. Updates to This Privacy Policy

This Privacy Policy may be updated from time to time to reflect:

changes in legislation,

updates to the website,

new services or integrations.

The most recent version will always be published on this page.

All products offered by Lateja Group comply with the General Product Safety Regulation (EU) 2023/988.

To ensure safe and proper use of all products offered by Lateja Group, customers must follow the general safety and care guidelines provided below.

9.1. General Safety Rules

Keep products away from open flames, heat sources, radiators, stoves, and prolonged direct sunlight.

Avoid exposing items to moisture, water, or high humidity, unless the product description explicitly states otherwise.

Do not place products near areas with rapid temperature changes.

Keep items out of reach of small children unless the product is specifically designed for children.

Do not use the product for purposes other than those described in the product listing.

9.2. Care and Maintenance

Store the product in a dry, ventilated environment.

Clean gently using a dry or slightly damp cloth.

Avoid abrasive cleaners, solvents, oils, and chemical agents.

Do not submerge products in water.

Protect the item from excessive impact, scratches, or heavy loads (unless designed for such use).

9.3. Natural Material Characteristics

Products made from natural materials - such as wood, fabric, paper, leather, natural fibers, or handcrafted resins - may exhibit certain variations that are inherent to the nature of the material.

These may include:

variations in grain, texture, color, or pattern,

small natural markings or imperfections,

slight differences in shape or surface finish,

minor irregularities between individual items.

These characteristics are normal for handmade products and do not constitute defects.

9.4. Product Purpose and Functional Limitations

Decorative items should not be used as load-bearing or structural elements unless explicitly stated.

Items not marked as food-safe must not be used for food contact.

If a product is labelled as “decorative only”, it should not be used for functional purposes.

9.5. User Responsibility

The customer is responsible for:

following all listed safety and care instructions,

proper use and storage of the product,

preventing exposure to harmful environmental conditions.

The seller is not liable for damage caused by misuse, improper handling, or failure to follow these guidelines.

9.6. Liability Limitations

The seller is not responsible for:

changes in appearance due to humidity, dryness, heat, or sunlight,

damage caused by water exposure, fire, or mechanical impact,

normal wear and tear resulting from everyday use,

differences caused by monitor settings or lighting conditions.

Such changes are inherent to natural wood and handcrafted production.

9.7. If You Are Unsure

If customers are uncertain about the safe use of a specific item, they may contact info@latejagroup.com for clarification.

If you wish to file a complaint regarding a product or service, please contact the seller directly by email at info@latejagroup.com.

10.1. Submitting a Complaint

To ensure efficient processing, the complaint should include:

the order number,

a clear description of the issue,

supporting photos or documents (if applicable).

Complaints are reviewed as quickly as possible, typically within 5-15 business days, depending on the complexity of the issue.

10.2. Resolution Procedure

After reviewing the complaint, the seller will:

request additional information if needed,

propose a suitable solution (repair, replacement, refund, or clarification),

provide a written response with the outcome.

If the issue concerns shipment damage, incorrect delivery, or missing items, customers must notify the seller within the required carrier claim period (usually 24–48 hours after delivery).

10.3. If the Customer Is Not Satisfied

If a mutually acceptable solution cannot be reached, the customer has the right to:

contact the Consumer Rights Protection Centre (PTAC) in Latvia,

or use the EU Online Dispute Resolution (ODR) platform:

https://ec.europa.eu/consumers/odr

These external mechanisms allow consumers to resolve disputes outside of court.

10.4. Good-Faith Cooperation

Both parties agree to communicate respectfully, provide accurate information, and attempt to resolve issues in good faith before escalating the dispute to third parties.